- (S.R. 2009, NO. 145) TABLE OF PROVISIONS Long Title PART 1 - Preliminary Provisions 1. Short title 2. Commencement 3. Interpretation PART 2 - Customer Charters 4. Code to require regulated entities to produce customer charters 5. Approval of customer charters PART 3 - Connections to Services 6. Code to specify that regulated entity must connect certain customers 7. Code to specify matters relating to security deposits PART 4 - Disconnections and Restrictions of Services 8. Code to specify when, and the manner in which, supply may be disconnected or restricted 9. Code to specify notice of certain disconnections or restrictions 10. Code to specify matters relating to disconnection or restriction because of debt 11. Minimisation of effect of planned and unplanned interruptions 12. Provision to be made for special needs customers 13. Rate of water flow PART 5 - Fees 14. Fees PART 6 - Details of Accounts, Meter Readings and Methods of Payment 15. Billing periods 16. Separate accounts 17. Meter readings 18. Contents of accounts issued 19. Methods of payment PART 7 - Overpayments and Underpayments 20. Circumstances in which fraud is committed by customer 21. Adjustments of overpayments 22. Recovery of amount of money undercharged 23. Claiming of fees and interest on underpayments PART 8 - Payment of Arrears 24. Interest and fees payable on overdue accounts 25. Collection of arrears 26. Payment plans 27. Disputed accounts 28. Financial hardship policy PART 9 - Customer Information, Services and Obligations 29. Customer information 30. Publication and provision of customer information 31. Customer enquiries 32. Customer complaints and dispute resolution 33. Customer obligations[ Note: This table has been automatically generated and may be incomplete. ]