- (S.R. 2019, NO. 69) TABLE OF PROVISIONS Long Title PART 1 - Preliminary 1. Short title 2. Commencement 3. Interpretation PART 2 - Customer Charters 4. Publication of customer charter 5. Customer charter to comply with relevant legislation PART 3 - Connections to Services 6. Customer service code to include information included in price and service plan relating to connections 7. Customer service code to specify matters relating to security deposits PART 4 - Disconnections and Restrictions of Services 8. Customer service code to specify matters relating to supply and disconnection 9. Customer service code to specify notice of certain disconnections or restrictions 10. Customer service code to specify circumstances relating to disconnection or restriction because of debt 11. Customer service code to specify policy on planned and unplanned interruptions 12. Customer service code to specify provision to be made for special needs customers 13. Customer service code to specify rate of water flow PART 5 - Fees 14. Customer service code to specify notice of certain matters relating to fees PART 6 - Details of Accounts, Meter Readings and Methods of Payment 15. Customer service code to specify billing periods 16. Customer service code to specify issue of separate accounts 17. Customer service code to specify matters relating to meter readings 18. Customer service code to specify contents of accounts issued 19. Customer service code to specify methods of payment PART 7 - Overpayments and Underpayments 20. Circumstances in which fraud is committed by customers 21. Customer service code to specify matters relating to adjustments of overpayments 22. Customer service code to specify matters relating to recovery of amount of money undercharged 23. Customer service code to specify matters relating to claiming of fees and interest on underpayments PART 8 - Payment of Arrears 24. Customer service code to specify interest and fees payable on overdue accounts 25. Customer service code to specify matters relating to collection of arrears 26. Customer service code to specify matters relating to payment plans 27. Customer service plan to specify matters relating to disputed accounts 28. Customer service code to specify financial hardship policy PART 9 - Customer Information, Services and Obligations 29. Customer service code to specify information provided to customers 30. Customer service code to specify matters relating to publication and provision of customer information 31. Customer service code to specify matters relating to customer enquiries 32. Customer service code to specify customer complaints and dispute resolution policy 33. Customer service code to specify customer obligations[ Note: This table has been automatically generated and may be incomplete. ]