Victorian Numbered Regulations

COMMERCIAL PASSENGER VEHICLE INDUSTRY REGULATIONS 2018 (SR NO 84 OF 2018)

TABLE OF PROVISIONS

   PART 1--PRELIMINARY

   1.      Objectives  
   2.      Authorising provision  
   3.      Commencement  
   4.      Definitions  

   PART 2--SAFETY

           Division 1--Discharge of safety duties

   5.      Requirement for registered booking service provider to establish and maintain a register of safety risks  
   6.      Review and revision of register of safety risks  

           Division 2--Notifiable incidents

   7.      Notifiable incidents to be reported to the regulator  

   PART 3--IDENTIFICATION OF COMMERCIAL PASSENGER VEHICLES AND DRIVERS

           Division 1--Identification of commercial passenger vehicles

   8.      Indication that commercial passenger vehicle is being used to provide commercial passenger vehicle service  
   9.      Commercial passenger vehicle with taxi livery must comply with specified requirements when used to provide unbooked commercial passenger vehicle services  

           Division 2--Driver identification

   10.     Accredited driver must ensure identification is clearly visible at all times  

   PART 4--SPECIFICATIONS FOR COMMERCIAL PASSENGER VEHICLES

   11.     Commercial passenger vehicle specifications  
   12.     Specifications—unbooked commercial passenger vehicle services  
   13.     Specifications—wheelchair accessible commercial passenger vehicles  
   14.     Specifications—applicable unbooked service  

   PART 5--CONSUMER PROTECTIONS

           Division 1--Fares and charges

   15.     Definition  
   16.     Fare information to be provided by booking service provider  
   17.     Unbooked commercial passenger vehicle services—fare information to be displayed  
   18.     Fare calculation devices ¾unbooked commercial passenger vehicle services  
   19.     Operation of fare calculation devices ¾unbooked commercial passenger vehicle services  
   20.     Examination and testing of fare calculation devices  
   21.     Provision of fare estimate or fixed fare  
   22.     Receipt for hiring to include required information  

           Division 2--Complaints

   23.     Requirement for booking service provider to have a complaints management system  
   24.     Requirement for providers of unbooked commercial passenger vehicle services to investigate complaints  

   PART 6--OPERATIONAL REQUIREMENTS

   25.     Smoking prohibited  
   26.     Assistance animals  
   27.     Assistance for persons getting into and out of a commercial passenger vehicle  
   28.     Passenger routes  

   PART 7--IDENTITY CARDS FOR AUTHORISED OFFICERS

   29.     Identity cards for authorised officers appointed by the regulator  

   PART 8--EXEMPTION--BOOKING SERVICE PROVIDERS

   30.     Exemption from requirement to be registered as a booking service provider  

   PART 9--RECORDS

   31.     Records to be kept by booking service providers  
   32.     Records to be kept by providers of unbooked commercial passenger vehicle services  
   33.     Period for which and manner in which records are to be kept  
   34.     Submission of information—booking service provider  
   35.     Submission of information—provider of unbooked commercial passenger vehicle service  
   36.     Records to be kept of non-cash payment surcharges  
           SCHEDULE 1
           SCHEDULE 2
           ENDNOTES