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TRANSPORT (TAXI-CAB INDUSTRY ACCREDITATION) AMENDMENT REGULATIONS 2014 (SR NO 62 OF 2014) - REG 11

New Parts 6 and 7 inserted

After Part 5 of the Principal Regulations insert

" PART 6—COMPLAINTS HANDLING

        17     Complaints handling—taxi-cab operators

    (1)     The accreditation of a person as a taxi-cab operator is subject to the condition that the person must ensure that—

        (a)     every complaint relating to the operation of a taxi-cab operated, or permitted to be operated by that person, is investigated promptly; and

        (b)     any action required to adequately address the complaint is taken promptly.

    (2)     Subregulation (1) does not apply if a person who is accredited as a provider of taxi-cab network services provides, in accordance with an arrangement with the person, a complaints handling system on that person's behalf in relation to taxi-cabs operated, or permitted to be operated by that person.

        18     Complaints handling in respect of taxi-cab operations—providers of taxi-cab network services

    (1)     This regulation applies if there is an arrangement in effect between a person who is accredited as a provider of taxi-cab network services and a person who is accredited as a taxi-cab operator (the taxi-cab operator ) that relates to the operation of taxi-cabs operated or permitted to be operated by the taxi-cab operator (the  network services arrangement ).

    (2)     The accreditation of a person as a provider of taxi-cab network services is subject to the condition that the person must ensure that—

        (a)     every complaint relating to the operation of a taxi-cab to which the network services arrangement relates is investigated promptly; and

        (b)     any action required to adequately address the complaint is taken promptly.

        19     Complaints handling in respect of taxi-cab network services—providers of taxi-cab network services

r. 11

The accreditation of a person as a provider of taxi-cab network services is subject to the condition that the person must ensure that—

        (a)     every complaint relating to taxi-cab network services (within the meaning of Division 4 of Part VI of the Act) the person provides is investigated promptly; and

        (b)     any action required to adequately address the complaint is taken promptly.

        20     Providers of taxi-cab network services must establish a complaints handling system

The accreditation of a person as a provider of taxi-cab network services is subject to the condition that the person must, for the purposes of regulations 18 and 19, establish, implement and maintain a complaints handling system that is consistent with AS ISO 10002—2006.

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PART 7—GLOBAL POSITIONING SYSTEMS

r. 11

        21     Global positioning systems

The operator of a taxi-cab must not operate the taxi-cab or permit the taxi-cab to be operated under licences in which the Melbourne Metropolitan Zone is specified and which are held by or assigned to the operator unless the taxi-cab is fitted with a functioning global positioning system that meets the Telematics In-Vehicle Unit (IVU) Functional and Technical Specification.

Penalty:     20 penalty units.

        22     Global positioning system records to be kept

The accreditation of a person as a taxi-cab operator is subject to the condition that the person keep records, or arrange for records to be kept, in accordance with regulation 9, of system data and travel data in relation to taxi-cabs operated or permitted to be operated under licences in which the Melbourne Metropolitan Zone is specified.

        23     Global positioning system records to be provided

    (1)     The licensing authority, by written notice, may direct a taxi-cab operator or, where another person is permitted to operate a taxi-cab, that person, to provide to the licensing authority any record referred to in regulation 22.

    (2)     A person given a direction under subregulation (1) must comply with the direction without delay unless the person has a reasonable excuse.

Penalty:     10 penalty units.

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